A regional emergency centre moves to next-generation call handling without a day of downtime
Regional emergency communications centre
A centre answering emergency calls for several municipalities was running a legacy telephony switch beside a separate dispatch system, with text-to-911 handled on a third screen. We replaced all three with Keryx Core, Call, and Dispatch — migrating live traffic in stages so no call taker ever worked a shift on a system they had not trained on.
0
minutes of downtime