A resort group puts a distress button on every guest's wrist across fourteen pools and beaches
Multi-property leisure resort group
A resort operator with pools, lagoons, and a private beach across several properties wanted lifeguards to know about a swimmer in trouble before anyone had to shout. We deployed Keryx Wristband on a private mesh across every water area, with alerts landing in lifeguards' hands through Keryx Message.
14
water areas covered
across four properties, including a beach with no cellular coverage
< 15 s
press to lifeguard acknowledgement
median across the first season's drills and live alerts
6
live rescues initiated by band press
in the first season, four from bands worn by children
0
missed alerts
every alert acknowledged by a lifeguard or escalated within policy
The situation
The group's water areas ranged from a shallow children's pool to an open beachfront with no mobile coverage past the shoreline. Lifeguard-to-guest ratios met regulation, but the operator's own incident reviews kept finding the same pattern: the delay was never the rescue, it was the seconds or minutes before anyone realised a rescue was needed.
Guests could not carry phones in the water, and the beach had no signal anyway. Two properties had trialled a consumer wearable and abandoned it — it depended on Wi-Fi that did not reach the water, and the alerts went to a manager's inbox rather than to the lifeguard on the stand.
What we did
- 01
Survey every water area for coverage
Radio surveys at each property to place mesh gateways so every pool, lagoon, and the full swim zone of the beach had redundant coverage — including underwater at the depths guests actually swim.
- 02
Zones drawn with the lifeguards
Deep ends, swim boundaries, and children's areas were geofenced with the lifeguard teams at each site, so an automatic alert for a child's band crossing into deep water matched how the team already thought about the space.
- 03
Alerts to the stand, not the office
Keryx Message put each alert — wearer, location, zone — on the on-duty lifeguards' wrists and handhelds with a required acknowledgement. Unacknowledged alerts escalated to the duty manager after a configurable interval.
- 04
Bands at check-in, dock at check-out
Wristbands were issued at reception with the room key and returned to magnetic docks at departure. Battery and signal health for every band in circulation appeared on the operations dashboard, so a failing band was swapped before it failed.
“Our lifeguards are excellent. What they could not do was see the whole beach at once. Now the beach tells them.”
— Group Head of Safety, Multi-property leisure resort group
Solutions used
Built with
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